Contact information
Contact Information
Rose operates from the United States and is committed to providing reliable support for all customers. If you have any questions, need assistance with your purchase, or require support regarding our products, please reach out to us through one of the following channels.
Email Support
For general inquiries, technical assistance, billing questions, or support requests, you can email us directly at damet888@gmail.com. Please include any relevant details, such as your order number, account information, screenshots, or error messages, to help us assist you more efficiently.
Discord Support
For faster assistance, product updates, announcements, and community support, join our Discord server at https://discord.gg/rosed. Our support team actively monitors the server and is available to help with troubleshooting, setup assistance, and general questions regarding our products and services.
Response Time
We strive to respond to all support requests within 24 hours. During periods of high demand, major product updates, weekends, holidays, or circumstances beyond our control, response times may extend up to 48 hours. We appreciate your patience and will work to resolve your issue as quickly as possible.
Business Hours
Our support team is most active during evening and weekend hours to accommodate our community's schedule. However, we regularly monitor our support channels throughout the week and will respond as soon as possible.
Support Guidelines
To help us provide the fastest and most effective assistance, please ensure that all support requests include accurate information regarding your issue. Providing screenshots, error messages, order details, and a clear description of the problem may significantly reduce resolution time.
For account security and fraud prevention purposes, we may request additional information to verify ownership of an order or account before providing certain forms of assistance.
Customer Commitment
Customer satisfaction is important to us. We are committed to providing professional, respectful, and timely support while working to resolve issues fairly and efficiently. Our goal is to ensure that every customer receives the assistance they need and has the best possible experience with Rose.
Contact Summary
Email: damet888@gmail.com
Discord: https://discord.gg/rosed
We value your business and appreciate the opportunity to serve you.