Shipping policy
Shipping Policy
Rose operates from the United States and provides digital products worldwide unless otherwise restricted.
At Rose, we provide instant delivery of digital gaming software and enhancement tools. Since all of our products are delivered electronically, this shipping policy outlines the process and timing for digital delivery.
1. Delivery Method
All purchases made through Rose are for digital products only. Upon successful payment, your purchased software access will be delivered via the following methods: access instructions and license information will be sent directly to the email address you provide at checkout. If applicable, your purchases will also be made available for download in your account dashboard on our website.
Customers are responsible for providing a valid and accurate email address at checkout. Rose is not responsible for delivery delays resulting from incorrect customer information.
Delivery is considered complete once the access information, license information, download link, or account access has been successfully sent to the email address provided during checkout or made available through the customer's account dashboard.
2. Instant Delivery
Immediate access is granted instantly after payment is successfully processed in most cases, and you should receive an email with instructions within a few minutes. In rare situations, delivery may take up to 24 hours due to technical issues, fraud checks, or manual payment verification. If you do not receive your access within this period, please contact our support team immediately for assistance.
3. Delivery Issues
If you encounter any issues with receiving your purchase, such as no email received, inability to access your account dashboard, or access not functioning as expected, please reach out to our support team through our Discord server at https://discord.gg/rosed. We are here to assist and ensure prompt resolution. You may also contact us via email at damet888@gmail.com.
We typically respond to delivery-related inquiries within 24 hours.
4. No Physical Shipping
As all Rose products are digital, there is no physical shipping involved. You will not receive any physical items, and there are no shipping fees or delays related to physical shipments.
5. Contact Us
For any questions or concerns about your digital product delivery, please contact our support team via our Discord server at https://discord.gg/rosed. You may also contact us via email at damet888@gmail.com.